UK and online casino operator In Touch Games Limited has been officially sanctioned by the Gambling Regulatory Body of the Commission on Social Responsibility, Anti-Money Laundering and Marketing Protocols.
The supervisor used an official Monday press release to specify that the formal reprimand additionally included a £ 3.4 million ($ 4.8 million) fine after UK operator iGaming was found not to interact properly with seven customers who have shown possible signs of problem gambling.
Headquarters in the city of Halesowen in the West Midlands, The Touch Games Limited company is responsible for the internet casinos in SlotFactory.com , MrSpin.co.uk , DrSlot.co.uk , BonusBoss.co .uk , Cashmo.co.uk , PocketWin.co.uk , Casino 2020. co.uk and mFortune.co.uk . Gambling Commission explained that the operator also did not use all relevant sources of information to ensure effective decision-making regarding these lovers or taking into account the possibility of introducing mandatory deposit limits .
The Gambling Commission further revealed that In Touch Games Limited was further fined for shortcomings in the area of anti-money laundering which included failing to conduct a risk assessment of customers opting to use a payment provider that could at the same time serve as an exchange for cryptocurrencies . The regulator found that this shortage further led to " neglect to maintain appropriate levels of enhanced customer due diligence 'and' did not critically review information about the source of the funds after they were requested. '
Richard Watson is Executive Director of the Gambling Commission and used the press release to announce that In Touch Games Limited has also received a warning for " fair and transparent rules and lapses in practice 'which included the failure to specify maximum and minimum deposit terms in mobile marketing texts for one of its bonus offers. He then revealed that these shortcomings also run to " the period during which you can apply for the bonus offer ”.
Read the Watson statement ...
“Thanks to our ambitious compliance and enforcement efforts we will continue our work to raise standards in the industry and continue to block accounts of operators who have failed. "
In related news and the Dutch Kansspelautoriteit (KSA), the gaming regulator announced the signing a memorandum of understanding from the Gambling Commission to see this couple " it will be better to support each other in supervisory tasks ”. The authority used its own official press release on Monday to state that these efforts are expected to include " exchange of general information 'on best practices and issues related to " fighting crime, protecting the player and preventing gambling addiction. "
Rene Jansen , the president of KSA, revealed that the duo he has already cooperated informally , but the Gambling Commission has now joined the roster of its official partners who have already enabled iGaming regulators for Belgium , Malta , Sweden and France .
Jansen's statement was ...
“Such a memorandum of understanding provides a good basis for sharing knowledge , cooperation and smooth exchange of information. A clear signal is also sent to game providers that cooperation is taking place at the international level. Online games of chance push the limits which is why it is so important that regulators cooperate with each other. "